Customer Satisfaction Specialist (m/f/x)

Energizing a new world with Exide Technologies

Exide Technologies (www.exidegroup.com) is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year.

Exide Technologies’ Motion division develops top-quality traction batteries and chargers for electric vehicles. Our innovative lead-acid and lithium-ion batteries, power material-handling vehicles and robotics. We serve the OEMs, projects and the replacement market with our and our customer’s top brands.

For our growing Motion division in Büdingen (nearby Frankfurt am Main) at the earliest possible date we are looking for a:

Join our team in Büdingen - catchment area Frankfurt, Hanau, Gelnhausen, Gießen, Aschaffenburg.

The Customer Satisfaction Specialist is the direct link between customer and our company inside each Exide plant. He/she represents the voice of the customer inside Exide, and is responsible for assuring customer satisfaction, support solving problem activities and ensure timely answers in order to solve claims and customer problems. Assure compliance with customer requirements according to Exide's policies and follow-up customer audits.

What will your daily responsibilities include in this role?

• Implement all preventive and corrective actions and activities needed to meet all customer requirements.
• Leading crossfunctional teams focused on customer expectations, needs and requirements.
• Prepare, participate and follow up Customer Audits.
• Responsible to review and analyze audit results and customer requests / claims and share it across the plant.
• Participate and conduct internal audits (system, process and product).
• Participate and monitor in new projects and product and process homologations and re-qualifications.
• Perform awareness and training actions according to Customer requirements.
• Monitoring and updating KPI's related to the customer (PPM, warranties, non-conformities, claims status etc.).
• Participate in working groups of problem solving, lessons learned, sharing and continuous improvement methodology (8D; FMEA; 6 sigma etc.).
• Taking responsibility that all special characteristics are correctly reported in DFMEA and PFMEA, control plan and related documents
• Follow internal escalation process when needed.

What we ask for:

• Knowledge and interpretation of international quality standards – mainly ISO 9001 and ISO TS 16949
• Understanding and application of quality tools (SPC, 8D and FMEA)
• Understanding customer requirements and focus on their satisfaction. Demonstrate deep understanding of customer’s needs and expectations. Customer-orientated
• Automotive company experience
• Customer management
• Project Management skills
• Team work and relationship skills
• Communication skills
• Analytical skills
• Very good knowledge of German and good knowledge of English

What we offer:

We offer you a challenging, responsible and varied job in a modern, fast growing divison within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will benefit from exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including:

• Permanent contract
• Competitive compensation
• Hybrid working model: combination of remote and collaborative office experience to enable innovation (3 days per week in the office, 2 days remote work after initial adaptation period)
• Annual holidays: 30
• Professional growth possibilities & learning opportunities
• Collaborate with transverse teams and helpful colleagues
• The option of leasing a company bike
• Contribute to innovative projects
• A real perspective of working in a dynamic environment

Working with us means being engaged and agile. Our culture of continuous learning and commitment to sustainability and diversity create an environment where you can grow your skills and your career.

Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV in English language. A member of our Selection team will reach out to you. Best of luck!

Our energy: It’s you! Together, we will be transforming the energy sector.

Exide is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet’s limits and fostering positive change for both the environment and people within the global energy storage system.

Exide Technologies GmbH
Im Thiergarten
63654 Büdingen